Exchange & Returns
Exchange & Return Policy
Last updated: 21st July 2025
At Fridah, we take great pride in the quality of our jewellery. Each piece is carefully inspected before it’s sent out. As a small business, we do not offer returns or exchanges for change of mind purchases.
However, if your item arrives faulty, damaged or not as described, we will gladly provide a refund, store credit, or replacement, in line with your rights under Australian Consumer Law.
Under the Australian Consumer Law (ACL), you are entitled to a refund or replacement if a product is:
- Faulty or defective
- Significantly different from the description or sample shown
- Not fit for its intended purpose
If the fault is minor, we may choose to repair the item or offer a store credit or replacement.
How to Request a Return (Faulty or Damaged Items Only)
If you believe your item is faulty or not as described, please contact us at info@fidahjewellery.com.au within 48 hours of receiving your order. Include:
- Your full name and order number
- A description of the issue
- Clear photos of the item and packaging
We will assess the claim and notify you of the outcome and next steps.
Return Conditions
- Items must be returned in unworn, original condition
- All original packaging (including pouches or boxes) must be included
- The item must be securely packaged for return
- We recommend tracked shipping — we are not liable for items lost in return transit
If the return is approved, we will cover the return shipping cost for faulty goods.
Non-Returnable Items
Due to hygiene and safety standards, we cannot accept returns on the following unless faulty:
- Earrings
- Custom or made-to-order jewellery
- Gift cards
Questions?
If you have questions or need help with a return, please get in touch at info@fidahjewellery.com.au